bd9k Privacy Policy — How We Handle Your Data

1. Introduction

bd9k ("we", "us", "the Platform") is committed to protecting the privacy of all players who use the bd9k online casino and sports betting platform available at bd9k.app. This Privacy Policy sets out in plain language what personal data we collect, why we collect it, how we use it, how long we retain it, and your rights in relation to that data. This policy applies to all visitors and registered players regardless of the device used to access the platform.

By registering a player account on bd9k, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not register an account or use the platform.

2. Personal Data We Collect

The categories of personal information collected when you register and use bd9k.

1. 2.1Registration data: When you create a bd9k account, we collect your mobile phone number, chosen username, and a password (stored in hashed form). You may also optionally provide an email address. This information is required to create and maintain your account.
2. 2.2Identity verification (KYC) data: As part of our Know Your Customer obligations, we may collect a copy of a government-issued photo identification document and proof of address. This data is collected and processed to verify your identity and confirm that you meet the platform's eligibility requirements, including the minimum age requirement of 21 years.
3. 2.3Financial transaction data: We record details of all deposits and withdrawals made through your account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay), the transaction amount in BDT, and the date and time of the transaction. We do not store your full mobile financial service PIN or password.
4. 2.4Gaming and betting activity data: We maintain records of your gaming history on bd9k, including games played, bets placed, amounts wagered, and outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring, and internal reporting purposes.
5. 2.5Technical and device data: When you access bd9k, our servers automatically collect certain technical information including your IP address, device type (Android or iOS), operating system version, browser type, screen resolution, and connection type. This information is used to optimise platform performance, detect suspicious access patterns, and support fraud prevention measures.

3. How We Use Your Personal Data

The purposes for which bd9k processes the personal data it collects.

1. 3.1Account management and service delivery: We use your registration data and account information to create and maintain your account, process your transactions, respond to your support requests, and deliver the core betting and gaming services you have signed up for.
2. 3.2Identity verification and fraud prevention: Your KYC documents and financial data are used to verify your identity, confirm your age, and prevent fraudulent activity on the platform. This processing is required by our internal compliance procedures and forms part of our obligation to operate a safe and fair platform for all players.
3. 3.3Responsible gaming compliance: bd9k uses your gaming and transaction history to monitor your activity for signs of problem gambling. Where concerning patterns are identified, we may use this information to reach out with responsible gaming support, apply protective limits, or offer self-exclusion options. This is carried out in the interest of player welfare.
4. 3.4Platform improvement and analytics: Aggregated and anonymised technical data is used to analyse how players interact with the platform, identify areas for improvement, test new features, and optimise performance for the devices and connectivity conditions typical in Bangladesh.
5. 3.5Communications: We may use your contact details to send you service-related communications, such as account confirmation messages, payment notifications, and important policy updates. Where you have opted in to promotional communications, we may also send you information about relevant offers and promotions available on bd9k.

4. How We Protect Your Data

The security measures bd9k has in place to keep your personal data safe.

5. Sharing Your Personal Data

The limited circumstances in which bd9k may share your data with third parties.

1. 4.1Payment processing partners: To facilitate deposits and withdrawals, bd9k shares the minimum necessary transaction data with the mobile financial service providers you select (bKash, Nagad, Rocket, Upay). These providers process your payment data under their own privacy policies and security standards.
2. 4.2Game technology providers: bd9k uses games supplied by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. These providers may process limited technical data (such as session tokens and game round IDs) to deliver and authenticate game sessions. They do not receive your full personal profile.
3. 4.3Legal and regulatory obligations: bd9k may disclose your personal data to competent authorities or regulatory bodies where required to do so by applicable law, court order, or lawful request. In such cases, bd9k will disclose only the data that is strictly required to satisfy the legal obligation.
4. 4.4Business transitions: In the event of a merger, acquisition, or sale of all or part of bd9k's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

6. Payment Data and Mobile Financial Services

How bd9k handles financial data specific to Bangladesh's mobile payment ecosystem.

When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, bd9k records the mobile number associated with the transaction, the amount, and the transaction reference number provided by the payment provider. This is stored as part of your transaction history and is used for reconciliation, dispute resolution, and fraud prevention. bd9k does not have access to your mobile banking PIN, password, or full account credentials at any point during the transaction process.

All payment data transmitted between your device and bd9k is encrypted. bd9k does not store full payment account numbers or sensitive authentication credentials. In the event of a payment dispute, your transaction data may be reviewed internally by bd9k's finance and compliance team or shared with the relevant payment service provider to assist in resolution.

7. Cookies and Similar Technologies

How bd9k uses cookies and local storage on your device.

1. 6.1bd9k uses essential cookies and browser local storage to maintain your login session, store your language preference, and ensure the platform functions correctly. These are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use bd9k.
2. 6.2bd9k may use analytical or performance cookies to understand how players navigate the platform, which pages load slowly, and where errors occur. These cookies collect data in aggregated, anonymised form and do not identify you individually. You may manage cookie preferences through your browser settings.
3. 6.3bd9k does not use third-party advertising cookies. We do not track your browsing activity across other websites or serve you with targeted advertising based on your activity outside of bd9k.

8. Data Retention

How long bd9k keeps different categories of your personal data.

When your data is no longer required for the purposes for which it was collected, bd9k will securely delete or anonymise it. Where anonymisation is not technically possible, bd9k will restrict access to the data until it can be securely disposed of.

9. Your Data Rights

The rights you have in relation to the personal data bd9k holds about you.

1. 8.1Right of access: You have the right to request a copy of the personal data that bd9k holds about you. Upon receipt of a valid request, bd9k will provide a summary of your personal data within a reasonable timeframe. To make an access request, please contact us using the email address in Section 10 below.
2. 8.2Right to rectification: If any personal data that bd9k holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact bd9k support with details of the data you believe to be inaccurate and the correction you are requesting.
3. 8.3Right to erasure: In certain circumstances you may request that bd9k delete the personal data it holds about you. This right is not absolute — bd9k may be required to retain certain data to comply with legal obligations or to defend against claims. Where erasure is possible, bd9k will action your request within a reasonable period.
4. 8.4Right to restrict processing: You may request that bd9k restrict the processing of your personal data in circumstances where you contest the accuracy of the data, or where bd9k no longer needs the data for the original purpose but you require it to be retained for the establishment or defence of a legal claim.
5. 8.5Right to withdraw consent: Where bd9k processes your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for promotional messages, contact bd9k support or update your account preferences.

10. Children and Underage Players

bd9k is strictly intended for adults aged 21 years and above. bd9k does not knowingly collect personal data from anyone under the age of 21. If bd9k becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated funds will be handled in accordance with our Terms and Conditions, and the personal data of the underage individual will be securely deleted. If you believe that a person under 21 has registered on bd9k using false information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

bd9k reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players by displaying a notice on the platform or by sending a notification to your registered contact details. The revised Privacy Policy will be effective from the date it is published on bd9k.

Your continued use of the bd9k platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how bd9k handles your personal data.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how bd9k handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries promptly. Our support team is available 24 hours a day, 7 days a week.